Orders are currently confirmed individually by email. Delivery coverage, costs and estimated timing are provided in your written quote before payment.
1. Availability & order confirmation
Catalogue availability is checked for each enquiry. Sending an enquiry does not reserve stock or form an accepted order. Please wait for our written confirmation and final quote.
2. Destinations & delivery prices
Tell us your delivery country and postal code. We confirm whether we can deliver to that address, the available shipping service, any delivery restrictions and the shipping charge before payment. Shipping is not included in the displayed merchandise price.
3. Processing & delivery estimates
Your quote will distinguish the expected preparation/dispatch period from the estimated carrier transit time. No universal dispatch or transit time is promised on this website. If an unexpected delay occurs after confirmation, we will contact you with the available options.
4. Tracking & delivery details
Where a tracked service is used, tracking details are shared after dispatch. Please check your address before confirming your order. Contact us promptly about an address correction; changes after dispatch depend on the carrier.
5. Taxes & import charges
We identify any taxes and shipping charges collected by us in your final quote. Cross-border orders may attract destination-country duties or carrier fees that are not collected by us; any known exclusions will be stated before payment.
6. Delayed, missing or damaged parcels
Email support@chavoyatrade.store with your order reference if a parcel is delayed or missing. We will work with the carrier to investigate. If an item arrives damaged, retain the item and packaging, photograph the issue and contact us promptly. Please see our returns policy for remedies.